Lockwell Inc. Privacy Policy

Updated: May 1, 2023

1. Introduction

Lockwell Inc. ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access and use our services and software, which include our Password Vaults, Antivirus and Endpoint Protection, VPN Gateways, Dark Web Monitoring, Reporting, and Web Application Access (collectively, the "Services") available through our website at www.lockwell.co (the "Site") and our mobile and desktop applications (the "Apps") available on Windows, Mac, iOS, Android, Chrome, Firefox, and Safari platforms. By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use our Services.

2. Types of Personal Information Collected

We collect various types of personal information from you, including:

1. Identifiers, such as your name, email address, and IP address;
2. Device information, such as your device type, operating system, and browser;
3. Usage data, such as your interactions with our Services and the features you use;
4. Preferences and other information related to the provision of our cybersecurity services.

3. Purposes for Collecting and Using Personal Information

5. We collect and use your personal information for various purposes, including:
6. To provide and improve our Services;
7. To personalize your experience with our Services;
8. To communicate with you about your account, our Services, and any updates or changes;
9. To provide customer support;
10. To monitor and analyze trends, usage, and activities related to our Services;
11. To detect, investigate, and prevent fraudulent or illegal activities;
12. To comply with legal requirements and protect our legal rights;
13. For marketing and promotional purposes.

4. Third-Party Sharing and Disclosures

Lockwell's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We may share your personal information with third parties for various purposes, including:

Third Party	Purpose of Sharing
Amazon Web Services	Hosting
Google	Hosting and storage
Bitdefender	Product SDK
Spycloud	Product SDK
VPN Wholesaler	Product SDK
Salesforce	Storage
Microsoft	Data processing
OpenAI	Data processing
Slack	Internal communications
Intercom	Customer support

We may also disclose your personal information to comply with legal requirements, such as in response to a subpoena or court order, or to protect our legal rights and the rights of others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period for your personal information depends on various factors, such as the nature of the information, the purpose for which it was collected, and our legal obligations.

6. Security Measures

We implement a variety of robust security measures, including encryption, access controls, and secure storage, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies, such as web beacons and pixel tags, to collect information about your browsing activities, preferences, and interactions with our Services. This information helps us improve and personalize your experience with our Services, analyze usage patterns, and monitor and secure our Services. You can manage your cookie preferences through your browser settings.

8. User Rights and Choices

Under the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), you have certain rights concerning your personal information. These rights may include:

14. The right to access: You can request access to the personal information we hold about you.
15. The right to rectification: You can request the correction of inaccurate or incomplete personal information we hold about you.
16. The right to erasure: You can request that we delete your personal information, subject to certain exceptions.
17. The right to restrict processing: You can request that we limit the processing of your personal information under certain conditions.
18. The right to data portability: You can request the transfer of your personal information to another organization or directly to you, where technically feasible.
19. The right to object: You can object to our processing of your personal information for certain purposes, such as direct marketing.
20. The right to withdraw consent: If we rely on your consent to process your personal information, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

9. International Data Transfers

As a US-based company, we may transfer your personal information to other countries, including the countries where our third-party service providers are located. To ensure the protection of your personal information during these transfers, we implement appropriate safeguards, such as standard contractual clauses or other legally approved mechanisms.

10. Children's Privacy

Our Services are not intended for children under the age of 13 (or a different age threshold, as required by applicable law), and we do not knowingly collect personal information from children without obtaining parental consent in accordance with the Children's Online Privacy Protection Act (COPPA) or other relevant laws. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or through in-product messages. Your continued use of our Services after we notify you of any changes constitutes your acceptance of the updated Privacy Policy. The last update to this Privacy Policy will be indicated on this page.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use our Services.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

Shelby Jones

Head of Legal Operations

Email: [email protected]

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use our Services.